Refund policy

Returns 

We have a 2-day return policy, which means you have 48 hours after receiving your item to request a return.

Returns are only available in the following cases:

  • Product received in a damaged condition
  • Incorrect item received
  • Product is missing 

A mandatory uncut unboxing video must be provided as proof for all claims related to damaged or incorrect items. Claims submitted without a valid uncut unboxing video may not be approved.

Once the returned product is received and inspected by our quality team, the refund process will be initiated. The approved amount will be reflected within 7 days. Cybrfits reserves the right to reject the claim if the returned product is found to be more damaged than originally reported.

No refund will not be provided for:

  • Size-related issues / Incorrect size selection
  • Change of mind
  • Any other reason not listed above

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at cybrfitsstore@gmail.com. 

If any item needs to be returned and if your return is accepted we will initiate an RTO (Return to Origin) through Delhivery. A Delhivery agent will come to pick up the parcel. Please ensure the item is securely packaged with all components intact and in its original condition for a smooth return process. Shipping charges (₹99) paid by the customer are non-refundable.


Exchange Policy

Cybrfits offers exchanges only for size-related issues, subject to stock availability. 

Exchange Eligibility:

  • Exchange requests must be raised within 48 hours of delivery.
  • Products must be unused, unwashed, and in their original condition, with all tags and packaging intact.
  • Products purchased during sale, discount and pre-orders are not eligible for exchange.

Exchange Fee:

A nominal exchange fee of ₹150 will be charged for all approved exchanges to cover reverse pickup and delivery costs. The fee must be paid before the exchanged item is dispatched.

If your location is non-serviceable for reverse pickup, you must ship the product to us at your own expense. In such cases, the exchange fee will be waived; however, shipping charges paid by the customer are non-refundable.

Size Exchanges:

Exchanges are allowed only for size issues and are subject to stock availability. If the requested size becomes unavailable during the exchange process, we may offer:

    • An alternative product, or
    • A store credit coupon code valid for 30 days.

Exchange Process:

  • The exchange process generally takes 20-25 days, including reverse pickup, quality inspection, and dispatch of the replacement item.
  • Replacement products are dispatched only after the returned item passes quality inspection.
  • Please ensure that only the item(s) mentioned in the exchange request are handed over to the courier partner. Any mismatch may result in delays while an internal review is conducted.

Important Notes:

  • Refunds to the original payment method will not be provided.
  • Store credit is not provided as a substitute for size exchanges unless the requested replacement size becomes unavailable during processing.
  • All exchanges are subject to successful quality inspection and stock availability.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at cybrfitsstore@gmail.com.

 

Cancellation Policy

Cancellations will be considered only if the request is made immediately within 1 hour after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

A mandatory uncut and unedited unboxing video must be provided as proof for all claims related to damaged or incorrect items. Claims submitted without a valid unboxing video will not be approved.

 

Exceptions / non-returnable items

Please note, we cannot accept returns on sale items, lingerie, socks, accessories, customized items, or for change of mind. Do check all size details beforehand as we don’t accept returns for the same. Please get in touch if you have questions or concerns about your specific item. 

 

Payment Methods

  • We accept all payment methods supported by Razorpay, including credit cards, UPI, and more.
  • We do not accept cash on delivery. All orders are prepaid.